Our skilled engineers are available from 8am to 10pm GMT and with direct access to Quantel's call handling computer system, problems are identified and solved quickly. The powerful remote diagnostic facility designed into many of Quantel systems allows faults to be remedied quickly over the telephone line. Should the need arise, spare parts are on hand in "remote warehouses" worldwide to provide an Advance Service Replacement (ASR).

Service visits can also be arranged through the support department for installation, calibration, preventative maintenance and on-site fault diagnosis.

We pride ourselves on being able to offer a personal and friendly service to all our customers and have a "follow through" philosophy. The initial engineer who assists you will look after the situation from diagnosing the problem to arranging the despatch of replacement parts. Our engineers have instant access to a huge inventory of spare parts together with access to courier shipping information. We are able to track your shipment and keep you updated on delivery times should a transit problem occur.