What we do
sQ Systems Support
System Support
Full remote support from our expert team of veteran Quantel and GrassValley engineers who have the skills to get you up and running again. Contract and Pay as you Go options available.
Ancillary systems support
In addition to server support and repair, we offer full support for ancillary systems such as ISA managers, LiveTouch systems, File Flow, Search services and Qube/Rio edit seats.
Hardware Test and Repair
We’re fully equipped to diagnose any hardware problems you may have and provide detailed reports with estimated repair costs. All using Quantel approved parts.
Expansion, Upgrades & system Architecture advice.
Whether you’re interested in becoming a new sQ server user or you’re an established broadcast outfit, we have the stock and skills to setup or expand your architecture, I/O capacity and add additional features.
Disaster recovery
If you’re the victim of a cyber or virus attack, or suffer catastrophic infrastructure damage, we have the skills to get your system back up and running.
Health Checks
Let us carry out a regular health check to spot any problems before they effect transmission.
Additional System support
GrassValley IQ modular test and repair
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GrassValley Kahuna test and repair.
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Configuration
Our experienced team can assist you with equipment configuration, ensuring that it is optimized for your specific needs. We tailor settings and specifications to maximize performance and efficiency, helping you get the most out of your equipment.
Specialist Engineers
With our specialists' wealth of experience, the chances are high that we can effectively diagnose and fix any issues your equipment may face. Their extensive knowledge and skillset are invaluable in ensuring your equipment operates smoothly and efficiently.
Pre-Sale & Auction
Pre-Auction Testing
We prepare your equipment for successful auctions through our comprehensive pre-auction testing. We guarantee flawless performance that captures the attention of potential buyers, enhancing the marketability and value of your assets.
Pre-Sale Inspection & Testing
Before selling, ensure your equipment's peak condition with our comprehensive inspection and testing services. We instill confidence that your items are market-ready, meeting the highest quality standards and buyer expectations.
Pre-Sale Refurbishment
Boost the value of your equipment prior to sale with our pre-sale refurbishment services. Our optimisation enhances condition, making it more appealing to buyers and increasing your chances of securing the best price.
Pre-Sale / Auction Warranty
Elevate buyer confidence with our pre-sale/auction warranty, delivering assurance and peace of mind to purchasers. Our guarantee adds a layer of trust and security to your equipment transactions.
Parts & Logistics
RMA (Return Merchandise Authorisation)
Our streamlined Return Merchandise Authorization (RMA) process simplifies returns and replacements, guaranteeing a hassle-free experience in case you need to send items back. Enjoy a seamless and efficient solution for any issues.
Tracking
Stay well-informed through our real-time shipment tracking. We furnish precise updates on the delivery status for your convenience, ensuring you are always in the know about your shipments' progress.
Shipping
Place your trust in us for secure and punctual shipping services. We guarantee your equipment's safe and timely delivery to its destination, so you can have peace of mind throughout the journey.
Parts Warehouse
Our comprehensive inventory of replacement parts ensures quick and effective solutions for your equipment needs. Count on us to keep your operations running smoothly.
“The team's dedication to understanding our unique needs and delivering tailored solutions has been truly impressive. Their professionalism, expertise, and attention to detail have consistently exceeded our expectations. Effect Systems doesn't just meet our requirements; they anticipate and address them proactively.”
