Support Resources
Avalon Set Up
How to Set Up Avalon Cards via Web Interface – Fast & Safe
Learn how to configure Avalon cards on the SQ system using the web interface. This tutorial covers card status, port mapping, license checks, module allocation, and common error alerts. Includes helpful tips on restarting individual Avalons and understanding browse regeneration setup.
SQ Logs
Retrieve SQ Logs in Minutes – The Fast Way via Web GUI
Need to send logs to support? This video walks you through retrieving console and temperature logs from the SQ web interface. Learn how to find, open, download, and send key logs to Effect Systems for troubleshooting and analysis.
SQ Password Licenses
How to Install & Fix SQ Password Licenses in Seconds
This tutorial shows how to upload and manage passwords (licenses) via the SQ web interface. Learn how to identify the iButton and serial number, upload .dat files, and resolve common license faults. A must-watch for engineers maintaining licensed features like AVCi or ClipNet.
Access SQ Logs
How to Access Logs from Any SQ Card Using Serial Port Switching
Learn how to reconfigure serial ports on the SQ to collect logs from different cards including Avalon, Lancelot, and Excalibur. This guide shows how to switch ports in the web GUI and at the hardware level, ideal for fault diagnostics and system monitoring.
Excalibur Card Explained
Inside the Excalibur Card – A Visual Hardware Tour for Engineers
Effect Systems gives a hands-on tour of the Excalibur card. Learn about its key components like the fan unit, iButton, COMe module, battery, and internal Merlin used for thumbnails. Understand airflow, anti-static precautions, and how Excalibur connects with the SQ system.
SQ Debug Logs
Easily Capture SQ Debug Logs Using PuTTY – Step-by-Step Setup
In this video, we guide you through configuring PuTTY to capture logs from SQ systems. Learn how to identify COM ports, adjust serial settings, and store logs for diagnostics. Includes tips for using Device Manager, setting up sessions, and saving terminal outputs.
Merlin Module Replacement
How to Replace Merlin Modules in Avalon Cards Without Breaking Your SQ System
Learn how to safely inspect, remove, replace, and reconfigure Merlin modules on Avalon cards used in the Grass Valley SQ broadcast system. Effect Systems walk through the steps to avoid damage, ensure airflow, prevent fan issues, and handle mixed module configurations (Merlin 1 vs 2). Perfect for broadcast engineers and system maintainers.
